Privacy Policy

Effective and last updated: July 12, 2026

This Privacy Policy explains how TireTracker, a business based in Texas (“TireTracker,” “we,” “us,” or “our”), handles personal information through the TireTracker website, shop dashboard, technician experience, fleet client portal, and related support services (collectively, the “Service”).

1. Scope and our role

TireTracker provides service-recordkeeping and dispatch software to commercial tire shops. A shop decides what customer, driver, vehicle, technician, and service information to enter and who may access it. For that information, the shop is generally the business responsible for the data and TireTracker processes it to provide the Service. TireTracker is responsible for information used to manage the Service itself, such as account administration, subscriptions, security, diagnostics, and support.

If you are a technician, driver, contact, or fleet customer asking about information a shop placed in TireTracker, contact that shop first. We will assist the shop with a valid request when required.

This Policy does not govern a shop’s independent privacy practices or third-party websites and services that have their own notices.

2. Information we collect

Account and identity information: names, email addresses, display names, generated technician or portal login IDs, user roles, organization membership, and authentication identifiers. Clerk handles passwords, authentication, and session information on our behalf.
Shop and subscription information: shop name, business address, phone number, logo, settings, plan, subscription status, and Stripe customer or subscription identifiers. Stripe processes payment-card and billing details; TireTracker does not store complete card numbers.
Client, driver, and vehicle information: company and contact names, email addresses, phone numbers, service locations, DOT numbers, unit numbers, VINs, license plates, vehicle details, and purchase-order references.
Service and work-order content: assigned technicians, status, arrival and departure times, mileage and odometer entries, tire positions, sizes, brands, DOT codes, tread depths, pressure, service actions, failure details, notes, photos, and customer names and signatures.
Support and communications: support messages, email correspondence, service-request notifications, and related delivery information.
Technical, security, and usage information: IP addresses recorded with certain audit events, browser and device details, request and application logs, feature activity, security events, performance data, and error diagnostics. When an application error occurs, Sentry may receive a privacy-masked session replay; TireTracker configures Sentry not to send default personal information.
Information stored on your device: theme and demo preferences, onboarding progress, cached technician jobs, in-progress job drafts, and photos waiting to upload may be stored temporarily in browser storage on the device you use.

TireTracker is not designed to collect Social Security numbers, medical records, financial account credentials, or payment-card numbers in service notes or uploads. Please do not enter information that is unnecessary for documenting tire service.

3. Where information comes from

We receive information directly from account users; from the shop or fleet organization that creates or manages an account; automatically from browsers, devices, and our infrastructure; and from service providers such as Clerk and Stripe when they confirm account or subscription events.

4. How we use information

We use personal information to:

provide, maintain, secure, and improve the Service;
authenticate users and apply shop, role, technician, and client access controls;
create, dispatch, document, search, export, and share authorized service records;
process subscriptions and provide account and billing support;
send transactional messages about jobs, service requests, accounts, trials, and support;
preserve audit records, prevent abuse, troubleshoot errors, and protect users and the Service;
comply with law, enforce our Terms of Service, and establish or defend legal claims; and
create aggregated or deidentified information that does not reasonably identify an individual.

5. How we disclose information

We disclose personal information only as reasonably needed for the purposes described above:

Within the customer account:to the shop’s authorized admins and technicians, and to fleet portal users for records associated with their own company. The shop controls these invitations and assignments.
Service providers: Clerk (authentication), Neon (database hosting), Cloudflare R2 (photo and signature storage), Stripe (subscription billing), Resend (transactional email), Sentry (error and performance monitoring), Upstash (rate limiting), and Vercel (application hosting and logs). These providers process information to perform services for us under their own contractual and privacy terms.
At a customer’s direction: when an authorized user exports, prints, emails, or otherwise chooses to disclose a record.
Legal and safety reasons: when we reasonably believe disclosure is required by law, legal process, or a valid government request, or is necessary to protect rights, safety, security, users, or the Service.
Business changes: in connection with a financing, merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections and applicable law.

6. No sale of personal information or targeted advertising

We do not sell personal information for money, share personal information for cross-context behavioral advertising, or use Service data for targeted advertising. We do not knowingly sell sensitive personal data or biometric data. If these practices change, we will update this Policy and provide any notice and choice required by law before the change applies.

7. Cookies, browser storage, and tracking choices

TireTracker and Clerk use cookies or similar technologies that are necessary for authentication, security, session management, and demo access. TireTracker also uses local browser storage for preferences, onboarding, cached technician records, offline drafts, and upload queues. Stripe may use its own necessary technologies on hosted checkout and billing pages.

We do not use third-party advertising cookies or track your activity across unrelated websites for advertising. Because the Service does not perform that cross-site advertising tracking, browser “Do Not Track” signals do not change how the Service operates. Where legally required, we will honor recognized opt-out preference signals for any processing subject to such a signal.

Blocking necessary cookies or clearing browser storage may sign you out, remove preferences or unsynced drafts, and prevent parts of the Service from working correctly.

8. Data retention and deletion

We keep information for as long as reasonably necessary to provide the Service, maintain business and security records, comply with law, resolve disputes, and enforce agreements. Retention depends on the type of information and why it is needed.

Service records, clients, vehicles, and their photos that a shop deletes are normally soft-deleted first and permanently removed after approximately 30 days, subject to restoration, legal holds, dependencies, and backup cycles.
Job photos are scheduled for deletion after approximately three years, then removed through the normal deletion cycle. Signatures and the written service record may be retained with the record for its useful life unless the account owner deletes the record or requests account deletion.
Account, subscription, support, audit, and security records may be retained after an account closes when reasonably necessary for legal, fraud-prevention, accounting, dispute, and security purposes.
Drafts, cached jobs, and queued uploads stored on a user’s device remain under that device and browser’s control until they synchronize, are replaced, are cleared by the app, or the user clears browser data.

9. Security

We use administrative, technical, and organizational safeguards designed for the nature of the Service, including encrypted connections, provider-managed encryption at rest, authenticated media routes, role and tenant access controls, row-level database security, rate limiting, audit logging, and monitoring. No system can guarantee absolute security. Account owners are responsible for managing user access, protecting devices and credentials, and promptly deactivating people who should no longer have access.

10. Your privacy rights and choices

Depending on where you live and whether an applicable law covers TireTracker’s processing, you may have the right to request access to, correction of, deletion of, or a portable copy of personal information, and to opt out of certain sales, targeted advertising, or profiling. TireTracker does not currently engage in those opt-out activities. You may also have the right not to receive discriminatory treatment for exercising a privacy right.

Submit a request by emailing Tiretrackertechnician@gmail.com with the subject “Privacy Request,” or, if you have a shop account, through the support form in Shop Settings. Describe the right you want to exercise and the account or shop involved. Do not send a password, payment-card number, government ID, or other unnecessary sensitive information by email.

We may need to verify your identity and authority before acting. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct identity confirmation. If we deny a request, you may appeal by replying to the decision or emailing the same address with the subject “Privacy Appeal.” We will respond within the time required by applicable law.

When TireTracker holds information only on behalf of a shop, we may refer the request to that shop and help it respond. Shops can also correct much of their account and service information, delete supported records, and export service history from within the Service.

11. Children

TireTracker is a business service for commercial tire operations. It is not directed to children under 13, and accounts are not intended for anyone under 18. We do not knowingly collect personal information directly from children. If you believe a child provided personal information to TireTracker, contact us so we can review and delete it as required.

12. Processing locations

TireTracker and its service providers may process information in the United States and other locations where they operate. Privacy and data-protection laws may differ from those in your location. Where required, we use appropriate contractual or legal safeguards for transfers.

13. Changes to this Policy

We may update this Policy as the Service, vendors, or legal requirements change. We will post the revised Policy, update the date above, and provide additional notice through the Service or by email when required for a material change. The revised Policy applies when stated in the notice or, if no later date is stated, when posted.

14. Contact us

TireTracker is based in Harris County, Texas. Questions, privacy requests, or concerns may be sent to Tiretrackertechnician@gmail.com.