Terms of Service

By creating an account, accepting an invitation, purchasing a subscription, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service for a business or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

You must be at least 18 years old and legally able to enter into a contract to use the Service. The Service is offered for business use and is not directed to consumers or children.

TireTracker is software for commercial tire shops to create and dispatch work orders, record tire service, manage technician access, keep service history, and provide authorized fleet customers with a portal to their records. TireTracker is a recordkeeping and workflow tool. It is not an invoicing system, accounting service, emergency dispatch service, tire inspection authority, or substitute for professional judgment.

The person who creates or controls a shop account is responsible for administering that account, inviting and removing users, assigning roles and jobs, maintaining accurate contact information, and ensuring that each user is authorized to access the information made available to them.

• Keep credentials and devices secure and do not share individual logins.
• Promptly deactivate users who leave the business or no longer require access.
• Notify us promptly if you suspect unauthorized access, credential compromise, or misuse.
• You are responsible for activity performed through your account except to the extent caused by our breach of these Terms.

Subject to these Terms and payment of applicable fees, TireTracker grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during your trial or subscription for your internal business operations. Fleet portal users may use the portal only to request service and view or export records made available for their own company.

As between you and TireTracker, you retain your rights in information, records, photos, signatures, logos, and other content submitted to the Service (“Customer Data”). You give TireTracker and its service providers a limited right to host, copy, transmit, display, modify, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Service, comply with law, and enforce these Terms.

You are responsible for:

• the accuracy, quality, legality, and appropriate retention of Customer Data;
• having authority and providing any notices or obtaining any permissions needed to collect and use driver, technician, customer, vehicle, location, photo, and signature information;
• configuring roles and assignments so Customer Data is disclosed only to appropriate users;
• keeping your own copies of records needed for legal, warranty, safety, tax, or compliance purposes; and
• not entering unnecessary regulated or highly sensitive information, such as Social Security numbers, medical records, financial-account credentials, or complete payment-card numbers.

The Service can store photographs and customer signatures as part of a service record. You are responsible for obtaining permission to capture and use them and for determining whether a record or signature satisfies your business, contractual, evidentiary, safety, warranty, or regulatory requirements. TireTracker does not verify the identity or authority of a signer and does not guarantee that a signature or record will be legally enforceable for a particular purpose.

You and your qualified personnel remain solely responsible for the tire service performed, technician assignments, roadside and workplace safety, inspections, measurements, repair or replacement decisions, customer communications, and compliance with laws, manufacturer instructions, industry standards, and your own procedures. Data fields, status labels, reminders, and records in TireTracker are organizational aids and are not safety advice or a certification that work was performed correctly.

You may not, and may not permit others to:

• use the Service or Customer Data unlawfully, fraudulently, or to violate another person’s rights;
• access or attempt to access another shop’s, technician’s, or fleet customer’s account or data;
• upload malware, unlawful content, or content you do not have the right to use;
• bypass authentication, tenant isolation, rate limits, plan limits, or other security controls;
• probe, scan, disrupt, overload, scrape, or interfere with the Service or its providers;
• reverse engineer, decompile, copy, or create derivative works from the Service except where applicable law prohibits this restriction;
• resell, rent, sublicense, or provide the Service as a service bureau without our written permission; or
• use Service output to build or train a competing product or automated model without our written permission.

Creating a TireTracker account may begin a no-card trial. If you do not separately enter payment information through Stripe, the end of that trial does not by itself create a charge. Access may be limited or suspended when the trial ends.

If Stripe checkout shows that a remaining trial period applies and you authorize a paid subscription, your payment method will be charged when that displayed trial period ends unless you cancel first. The checkout page controls if there is any conflict about the price, billing date, or trial period shown for that transaction. Promotional or extended trials may have additional terms and may be offered or withdrawn at our discretion.

Paid plans are billed in advance through Stripe at the price and billing interval disclosed at checkout. By completing checkout, you authorize Stripe and TireTracker to charge the payment method you provide on a recurring basis until the subscription is canceled. Prices exclude taxes unless checkout states otherwise, and you are responsible for applicable taxes.

Plan features and technician limits are described on our pricing page and at checkout. If payment fails, we may retry the charge, ask you to update the payment method, limit paid features, or suspend access. We may change future subscription prices by providing reasonable advance notice; a new price applies no earlier than your next renewal after the stated effective date unless you agree otherwise.

An account administrator may manage or cancel a paid subscription through Shop Settings > Billing > Manage subscription, which opens Stripe’s billing portal, or by contacting us. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period. Deleting the app, stopping use, or deactivating an individual user does not cancel the shop subscription.

Except where required by law or expressly stated in writing, fees already paid are non-refundable and we do not provide credits for partial billing periods or unused accounts. If you believe a charge was made in error, contact us promptly.

Some technician data and pending uploads may be stored temporarily in the browser on a user’s device so work can continue through a poor connection and synchronize later. Offline and background synchronization depend on the device, browser, available storage, permissions, and network conditions and are not guaranteed. Users must keep the app open when instructed, confirm that uploads and records have synchronized, protect the device, and avoid clearing browser storage while work is pending.

The Service relies on third-party providers, including Clerk, Neon, Cloudflare, Stripe, Resend, Sentry, Upstash, and Vercel. Third-party services are governed by their own terms and may change or experience interruptions. TireTracker is not responsible for a third-party service outside our reasonable control, but we remain responsible for our obligations under applicable law and our agreements with you.

TireTracker and its licensors own the Service, including its software, design, documentation, branding, and all related intellectual-property rights. Except for the limited right to use the Service under these Terms, no rights are transferred to you. If you provide suggestions or feedback, you allow us to use them without restriction or compensation, provided we do not publicly identify you without permission.

Each party may receive non-public information that a reasonable person would understand to be confidential. Each party will use that information only to perform under these Terms, protect it with reasonable care, and disclose it only to personnel and providers who need it and are subject to appropriate confidentiality duties. This section does not cover information that is public through no breach, already lawfully known, independently developed, or lawfully received from another source. A legally compelled disclosure may be made after notice when permitted by law.

Our Privacy Policydescribes how we handle personal information. For Customer Data that we process on a shop’s behalf, the shop determines the purposes and means of processing and TireTracker acts as its service provider or processor as applicable. If applicable law requires additional written data-processing terms, contact us before using the Service for that processing.

We may maintain, update, improve, or change the Service over time. We will not materially reduce the core functionality of a paid plan during its current billing period without reasonable notice, except where a change is needed for security, law, third-party requirements, or to prevent harm. The Service may occasionally be unavailable for maintenance, provider outages, emergencies, or events outside our reasonable control.

You may stop using the Service at any time. We may suspend or terminate access if you materially violate these Terms, fail to pay amounts due, create a security or legal risk, misuse the Service, or if continued operation is unlawful or no longer commercially reasonable. When practical, we will provide notice and a reasonable opportunity to cure before termination, but we may act immediately to prevent harm or unauthorized access.

After termination, your right to use the Service ends. You should export needed records before access ends. Customer Data will be retained and deleted as described in the Privacy Policy, subject to legal, backup, security, and dispute-related retention. Sections that by their nature should survive termination remain in effect, including ownership, confidentiality, disclaimers, liability limits, indemnification, and general terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TIRETRACKER DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT DATA WILL NEVER BE LOST, DELAYED, OR INACCURATE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE TERMS MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER TIRETRACKER NOR ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, USE, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF TIRETRACKER AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO TIRETRACKER FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100. THESE LIMITS APPLY IN THE AGGREGATE REGARDLESS OF THE THEORY OF LIABILITY. THEY DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW.

To the extent permitted by law, you will defend, indemnify, and hold harmless TireTracker and its affiliates, personnel, licensors, and service providers from third-party claims, damages, losses, and reasonable costs (including attorneys’ fees) arising from your Customer Data, tire-service work, violation of these Terms or law, infringement of another person’s rights, or misuse of the Service. We will provide prompt notice and reasonable cooperation, and you may not settle a claim in a way that admits fault by or imposes obligations on TireTracker without our written consent.

Before filing a claim, each party agrees to send written notice describing the dispute and to try in good faith for 30 days to resolve it informally. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles, except that mandatory law in your jurisdiction remains applicable. Any claim that cannot be resolved informally must be brought in a state court located in Harris County, Texas, or a federal court with jurisdiction over Harris County, and each party consents to personal jurisdiction and venue in those courts. Nothing in this section prevents either party from seeking urgent injunctive relief or using a court with jurisdiction over a qualifying small claim.

We may update these Terms as the Service or law changes. We will post the revised Terms and update the date above. For a material change, we will provide additional notice through the Service or by email when required. Changes apply prospectively on the date stated in the notice. If you do not agree to a material change, you must stop using the Service and cancel before it becomes effective. Continued use after that date constitutes acceptance to the extent permitted by law.

These Terms, the Privacy Policy, the plan and billing terms shown at checkout, and any signed agreement between you and TireTracker are the entire agreement concerning the Service. If they conflict, a signed agreement controls, followed by checkout terms for billing, these Terms, and the Privacy Policy. You may not assign these Terms without our written consent; we may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest will remain in effect. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations.

TireTracker is based in Harris County, Texas. Questions, cancellation requests, dispute notices, and legal notices may be sent to Tiretrackertechnician@gmail.com. Electronic notices from TireTracker may be delivered to the account email, displayed in the Service, or posted on the applicable legal page.